Privacy Policy

Last updated: July 27, 2025

Information We Collect

Message Data

• Message Content: Text content of messages you send in Slack channels
• Message Metadata: Timestamps, channel information, user IDs, and message IDs
• Acknowledgment Data: Reactions, thread replies, and response tracking
• Retention Period: All message data is automatically deleted after 24 hours

Team Information

• Slack Team ID: To identify your workspace
• Bot Token: Securely stored to enable bot functionality
• Team Settings: Reminder timing preferences and configuration

Subscription Data

• Stripe Customer ID: For billing and subscription management
• Subscription Status: Active, trial, or canceled status
• Payment Information: Processed securely by Stripe (not stored by us)

How We Use Your Information

• Message Monitoring: Track unacknowledged messages to send timely reminders
• Reminder Delivery: Send private DM reminders about unacknowledged messages
• Service Improvement: Analyze usage patterns to improve functionality
• Billing: Manage subscriptions and process payments through Stripe

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information only in these limited circumstances:

• Service Providers: Trusted partners like Stripe for payment processing
• Legal Requirements: When required by law or to protect our rights
• Business Transfer: In the event of a merger or acquisition

Data Security

• Encryption: All data transmitted using industry-standard encryption
• Access Control: Strict access controls and authentication requirements
• Regular Deletion: Automatic deletion of message data after 24 hours
• Secure Storage: Database hosted on secure, monitored infrastructure

Your Rights

• Data Access: Request information about data we have collected
• Data Correction: Request correction of inaccurate information
• Data Deletion: Request deletion of your data (note: message data auto-deletes after 24 hours)
• Service Removal: Uninstall the app from your Slack workspace at any time

Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

• Website: ghostping.ai
• Contact Form: Available on our website

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of any material changes by updating the "Last updated" date and posting the new policy on our website.